Passport Photo Rejected: Common Mistakes & What to Do Now

If you’ve received a letter from the National Passport Information Center (NPIC) stating that your passport application is on hold due to an invalid photo, don’t worry—

Many applications are delayed for this reason, but the good news is that you have 90 days to submit a corrected photo.

Understanding why your passport photo was rejected can help you avoid common mistakes and ensure your next submission meets all official requirements.

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Why Was My Passport Photo Rejected?

Passport photos must meet all official passport photo requirements of the US Department of State. If passport agents reject your photo, it’s because your application picture failed to meet one or more standards. The most common reason for a passport photo to be rejected is poor quality, which makes biometric facial recognition impossible.

However, it’s not the only reason. Let’s discuss what disqualifies a passport photo.

Incorrect size and head dimensions

US passport photos must be 2×2 inches (square ratio) and your head should measure 1–1⅜ inches from the top of your head to the bottom of your chin. Additionally, you should leave white spaces between your face and the image’s borders (on both sides and at the top).

✔️ Fix: When taking a photo, stand at least 20 inches (50 cm) away from the camera. When editing, don’t zoom in too much and remember about the white spaces.

Incorrect background

Your background must be plain white or off-white without any imperfections. People often hang white sheets behind them, but the fabric is likely to cause shadows and patterns (both are unacceptable). In case you decide to remove the backdrop yourself, ensure there’s no blur—free tools often blur our the outline around your head and hair.

✔️ Fix: If possible, take a photo in front of a white wall or use proper background removal software.

Poor lighting and shadows

Lighting should be even—no overexposure or underexposure. A passport photo must accurately reflect your natural skin tones, so it’s important to use neutral lighting (avoid taking photos early in the morning or late in the evening). Shadows in passport photos are unacceptable

✔️ Fix: Take a photo between 9am–1pm, in front of a window. You can also place three light sources: One in front of you and two on each side (at a ~45-degree angle).

Improper facial expression

You should maintain a neutral facial expression with your eyes open and mouth closed. Smiling in passport pictures is only allowed if it’s natural and subtle—no exaggerated expressions.

Swipe through these examples of passport pictures to see what yours should look like.

✔️ Fix: Smile gently by lifting the corners of your lips or, to be safe, don’t smile at all.

Bad positioning

The position is crucial for your passport photo to be accepted. You have to sit (or stand) straight and look directly at the camera. You can’t tilt your head, and your face has to be in the center of the picture, taking about 50 to 69% of the image’s height. Additionally, the top of your shoulders must be visible in the frame.

Digital alterations

While tempting, any digital alterations will lead to your photo being rejected. You can’t tweak the photo’s exposure, remove red-eye effect, or enhance your appearance. Even removing minimal imperfections (unless done by a professional) or birthmarks won’t be accepted.

If a professional studio or any other provider offer to slightly improve your complexion (e.g., remove a pimple), ensure they don’t overdo it or refuse all together.

✔️ Fix: Apply minimal makeup for the photo to ensure you feel comfortable and drop altering your passport photo in any way.

Unacceptable appearance

You have a lot of freedom in terms of what you should and shouldn’t look like in a passport photo. However, if you don’t want to end up with a rejected passport photo, follow these guidelines:

• Passport photo dress code: Wear your usual clothes in darker colors and without patterns. Don’t wear white, camouflage patterns, and uniforms.
• Hair: A good and safe passport photo hairstyle shouldn’t cover your face, eyes, and eyebrows. If your bangs obscure your eyes, your passport photo will be rejected.
• Religious headgear: Head coverings generally aren’t allowed. If you wear it for a religious reason, ensure your whole face is visible.
• Glasses: Remove your glasses unless you can provide a signed doctor’s statement.
• Makeup: You can make light makeup (opt for the makeup-no-makeup look). Passport photos are often rejected if you change your appearance too much.

Want to learn more about the most common reasons ID photos get rejected? Read our study.

Rejected Infant Passport Photo: Common Reasons

Children are difficult to photograph, let alone when you need them to sit still. A child passport photo will be rejected if your baby:

• Laughs or cries—a completely neutral facial expression isn’t necessary, but your child still needs to look directly at the camera with their eyes open and mouth closed. Newborns can have slightly closed eyes.
• Holds an object—your child must be the only subject in the photo. They’re not allowed to have any toys, pacifiers, or blankets with them.

Additionally, you’re not allowed to hold your baby for a photo. If you or your hand are visible, your baby’s passport photo will be rejected.

✔️ Fix: Take your child’s passport photo when they’re well-rested. Place your baby on a light-colored blanket on the floor. Find more tips on baby passport photos in our guide.

Passport Photo Rejected: What’s Next?

What happens if a passport photo is rejected? You must submit a new one that complies with the US State Department’s requirements within 90 days. Failure to do so will result in the cancellation of your application, requiring you to start over and repay all applicable fees.

So, you don’t have to pay again if your passport photo is rejected, as long as you provide a new and compliant photograph within three months.

What to do if your passport photo gets rejected: Steps

1. Retake your passport photo following the official guidelines.
2. Use a professional service or an AI-powered passport photo tool to verify compliance before submission.
3. Submit your corrected photo within 90 days.

Avoid Rejected Passport Photos With PhotoAiD®

We’ve got good news—You can take a passport photo at home and ensure it’ll be accepted. With PhotoAiD®, you can ensure your passport photo meets all government regulations.

Here’s how to take a correct photo:

1. Take a picture.
2. Upload it to our app (PhotoAiD for iOS or PhotoAiD for Android). You can also create a compliant passport photo in your browser.
3. Wait for our advanced AI to resize, crop, and remove the background of your photo.
4. Get your passport photo verified by one of our photography experts.
5. Download a digital passport photo or order printouts.

We guarantee that if the passport office rejects your passport photos, we’ll provide you with a full 200% refund.

Rejected Passport Photo: Wrap-Up

Passport applications can sometimes be harder than you think, and you should make sure to follow the requirements, so images don’t get rejected. To save time and money, apply properly for your passport and make sure to take the best passport photo you can.

Finally, don’t sweat if your initial passport application gets rejected due to a non-compliant photo. You have 90 days to resubmit an appropriate passport photo that meets the State Department’s regulations.

FAQ

Read through the following questions carefully, they just might have the answers you seek.

Sylwia Green

Sylwia is a skilled writer with a BA in English Studies and an active SPJ member. For nearly three years now, she’s been writing captivating articles for international companies, turning her lifelong passion into a career.