About PhotoAiD
We’re the leading passport photo service for taking compliant ID photos, serving 1M+ customers in more than 150 countries.
Our Team
Our team is a diverse group of 100+ professionals, including customer support agents, photographers with extensive training and experience, developers, writers, designers, and more. We’re united by a passion for technology, a knack for solving problems, and an affinity for the unconventional.
Our Story
In 2012, the trio of the Młodzki brothers—Tomasz, Marcin, and Rafał—merged their talents in philosophy, mathematics, IT, and law to create FunFotos.
Inspired by the photo booths portrayed in movies like “Amélie,” they set up their first booth in Złote Tarasy, Warsaw’s bustling shopping mall, inviting visitors to capture joyful, quirky moments.
As the network of booths expanded to over 70 locations, the company secured an investment of over $300,000 from Inovo Venture Partners, a VC firm. But despite the burgeoning success, the novelty of fun photos began to dim. After all, how many selfies with silly hats or fake mustaches do you need?
That’s when we shifted our focus.
Within a month, our small team prototyped a passport photo booth that let customers take photos for official documents. While this addition propelled us into a new market, it also arrived when COVID-19 was about to click into the frame.
As lockdowns closed shopping centers and passport photo booths, the world turned online, seeking alternatives to avoid crowded places. Rising to the challenge, we engineered two online passport photo services—PhotoAiD and Passport Photo Online—allowing users to take compliant biometric pictures from the comfort of their homes.
In cooperation with the University of Warsaw, we designed cutting-edge AI algorithms that ensured each photo met regulatory standards while incorporating a human verification step to guarantee acceptance.
In retrospect, PhotoAiD and Passport Photo Online were a digital lifeline, expanding our reach to over 150 countries across five continents and revolutionizing how passport and ID photos are taken.
🚀 More is yet to come.
Company Timeline
Mission: Why We Do What We Do
We want to redefine how people take photos for official documents, making the process accessible anytime, anywhere, and at a fair price. A smartphone is all it takes—no professional-grade gear or training needed.
The Perfect Blend: AI Meets Human Expertise
Our intelligent algorithms ensure face detection, image cropping, background removal, size, and lighting adjustments, guaranteeing our photos meet the ICAO9303 standards and country-specific requirements. This is the result of us taking 9,638,004 images (across genders, races, and ages) and refining our AI models accordingly.
Most importantly, our reviewers work 24/7 to manually verify each and every customer’s photo and make sure it’ll get the green light from government officials. This diligence underpins our 200% money-back guarantee.
The Pioneers behind Our Success: The Founders
Celebrating Our Achievements
Collaborated with global governments, including Polish ministries and GovTech, and issued e-codes in France and the UK.
Recognized on the FT1000 list by the Financial Times as one of Europe’s fastest-growing companies in 2023 and 2024.
Established cooperation with major corporations, including Condor Airlines and CEWE, universities, and larger firms.
Some of our most experienced customer support agents reviewed over 400,000 photos for passports, visas, and IDs.
Original travel research featured by The New York Times, The Boston Globe, Forbes, MSN, and BBC.
First online passport photo service to join the Professional Photographers Association (PPA).
Received about 2,982 Trustpilot reviews with an average rating of 4.7/5 as of February 2024.
Data Protection and Safety
Locations
37269 Eschwege
GERMANY
69003 Lyon
FRANCE
41126 Modena MO
ITALY
UB2 4XN Southall
UNITED KINGDOM
BN11 2QG Worthing
UNITED KINGDOM
Watsonia North VIC 3087
AUSTRALIA
Schaumburg, IL 60193
UNITED STATES
Bartlett, IL 60103
UNITED STATES
Streamwood, IL 60107
UNITED STATES
Schützengraben 28
37269 Eschwege
GERMANY
21 Rue Claudius Pionchon
69003 Lyon
FRANCE
Via Botti 5
41126 Modena MO
ITALY
1.
20 Penard Road
UB2 4XN Southall
UNITED KINGDOM
2.
33 Oakleigh Road
BN11 2QG Worthing
UNITED KINGDOM
11 Longfield Ct
Watsonia North VIC 3087
AUSTRALIA
1.
601 Auburn Ln
Schaumburg, IL 60193
UNITED STATES
2.
117 Troutman Trl
Bartlett, IL 60103
UNITED STATES
3.
276 Chrisman Dr
Streamwood, IL 60107
UNITED STATES