Our Team

Our team is a diverse group of 100+ professionals, including customer support agents, photographers with extensive training and experience, developers, writers, designers, and more. We’re united by a passion for technology, a knack for solving problems, and an affinity for the unconventional.

photoaid-customer-support-agents-1 photoaid-team photoaid-photographers
1M+
customers served
150+
countries covered
9
offices globally
24/7
customer support

Our Story

We now take about 11M passport and visa photos yearly, having become the #1 passport photo service globally. Here’s how it all started.

In 2012, the trio of the Młodzki brothers—Tomasz, Marcin, and Rafał—merged their talents in philosophy, mathematics, IT, and law to create FunFotos.

Inspired by the photo booths portrayed in films like “Amélie,” they set up their first booth in Złote Tarasy, Warsaw’s bustling shopping mall, inviting visitors to capture joyful, quirky moments.

As the network of booths expanded to over 70 locations, the company secured an investment of over $300,000 from Inovo Venture Partners, a VC firm. But despite the burgeoning success, the novelty of fun photos began to fade. After all, how many selfies with silly hats or fake moustaches do you need?

That’s when we shifted our focus.

Within a month, our small team prototyped a passport photo booth that let customers take photos for official documents. While this addition propelled us into a new market, it also arrived when COVID-19 was about to click into the frame.

As lockdowns closed shopping centres and passport photo booths, the world turned online, seeking alternatives to avoid crowded places. Rising to the challenge, we engineered two online passport photo services—PhotoAiD and Passport Photo Online—allowing users to take compliant biometric pictures from the comfort of their homes.

In cooperation with the University of Warsaw, we designed cutting-edge AI algorithms that ensured each photo met regulatory standards while incorporating a human verification step to guarantee acceptance.

In retrospect, PhotoAiD and Passport Photo Online were a digital lifeline, expanding our reach to over 150 countries across five continents and revolutionising how passport and ID photos are taken.

🚀 More is yet to come.

Values We Stand By
Street-smart
Passion
Radical Candor
Team Play
Results

Company Timeline

2012
The trio of the Młodzki brothers launch FunFotos, a precursor to PhotoAiD.
2015
The network of passport photo booths grows to 70+ locations. Inovo Venture Partners invests $300,000+ in the company.
2016
Our team develops a booth that captures photos for official documents.
2017
We introduce our first stationary photo point under the FotoExpress brand.
2018
The network of passport photo booths continues to expand, reaching 130 locations.
2019
We develop PhotoAiD and Passport Photo Online, allowing customers in Central and Eastern Europe (CEE) to take compliant passport photos online.
2020
The founders reinvest their savings to regain full ownership while taking the company global across 150+ countries.
2021
We launch an office in Spain and three global printing points, leading in photo volume and passport photo cabins across CEE.
2022
Our customer base grows to 1M+.
2023
Our team of seasoned passport photography experts reviews 400,000+ photos.
2023
We’re recognised by the FT1000 ranking as one of the fastest-growing European companies.
2024
2024We capture ~11M photos yearly, both online and through our network of around 200 passport photo booths and photo studios.

Mission: Why We Do What We Do

We want to redefine how people take photos for official documents, making the process accessible anytime, anywhere, and at a fair price. A smartphone is all it takes—no professional-grade gear or training needed.

how-photoaid-works

The Perfect Blend: AI Meets Human Expertise

Our intelligent algorithms ensure face detection, image cropping, background removal, size, and lighting adjustments, guaranteeing our photos meet the ICAO9303 standards and country-specific requirements. This is the result of us taking 9,638,004 images (across genders, races, and ages) and refining our AI models accordingly.

 

Most importantly, our reviewers work 24/7 to manually verify each and every customer’s photo and make sure it’ll get the green light from government officials. This diligence underpins our 200% money-back guarantee.

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photoaid-software

The Pioneers behind Our Success: The Founders

tomasz-mlodzki
Tomasz Młodzki
Chief Executive Officer
Leverages his legal background and people skills to serve as the CEO, infusing the company with visionary ideas and strategic leadership
marcin-mlodzki
Marcin Młodzki
Chief Finance Officer
Brings his mathematical and computer science skills to oversee the company's AI systems, ensuring financial and technological growth
Rafal-Mlodzki
Rafał Młodzki
Co-founder
Spearheads software development and innovation with a foundation in philosophy, computer science, and mathematics

Celebrating Our Achievements

Collaborated with global governments, including Polish ministries and GovTech, and issued e-codes in France and the UK.

Recognised on the FT1000 list by the Financial Times as one of Europe’s fastest-growing companies in 2023 and 2024.

Established cooperation with major corporations, including Condor Airlines and CEWE, universities, and larger firms.

Some of our most experienced customer support agents reviewed over 400,000 photos for passports, visas, and IDs.

Original travel research featured by The New York Times, The Boston Globe, Forbes, MSN, and BBC.

First online passport photo service to join the Professional Photographers Association (PPA).

Received about 2,982 Trustpilot reviews with an average rating of 4.7/5 as of February 2024.

Data Protection and Safety

We safeguard your data with Cloudflare, HTTPS, and SSL in the AWS cloud, ensuring General Data Protection Regulation (GDPR) and ISO 27001 standards compliance.

Locations

Zawrat 2A
02-702 Warsaw
POLAND
Żurawia 71
15-540 Białystok
POLAND
C. la Marina, 17
38002 Santa Cruz de Tenerife
SPAIN
Schützengraben 28
37269 Eschwege
GERMANY
21 Rue Claudius Pionchon
69003 Lyon
FRANCE
Via Botti 5
41126 Modena MO
ITALY
20 Penard Road
UB2 4XN Southall
UNITED KINGDOM
33 Oakleigh Road
BN11 2QG Worthing
UNITED KINGDOM
11 Longfield Ct
Watsonia North VIC 3087
AUSTRALIA
601 Auburn Ln
Schaumburg, IL 60193
UNITED STATES
117 Troutman Trl
Bartlett, IL 60103
UNITED STATES
276 Chrisman Dr
Streamwood, IL 60107
UNITED STATES
Germany

Schützengraben 28

37269 Eschwege

GERMANY

France

21 Rue Claudius Pionchon

69003 Lyon

FRANCE

Italy

Via Botti 5

41126 Modena MO

ITALY

United Kingdom

1.

20 Penard Road

UB2 4XN Southall

UNITED KINGDOM

 

2.

33 Oakleigh Road

BN11 2QG Worthing

UNITED KINGDOM

Australia

11 Longfield Ct

Watsonia North VIC 3087

AUSTRALIA

United States of America

1.

601 Auburn Ln

Schaumburg, IL 60193

UNITED STATES

 

2.

117 Troutman Trl

Bartlett, IL 60103

UNITED STATES

 

3.

276 Chrisman Dr

Streamwood, IL 60107

UNITED STATES

 

Why Users Love Us

4 out of 4 stars
March 29, 2023
Was a bit sceptical that this would work for my passport application, but it did! It was simple to use and the 2 step check before submitting gave me some comfort. And, best part, passport application approved!
Rachel
Verified
5 out of 5 stars
February 10, 2024
Great service. Photo sent by email and post. Photo is checked and ready for use immediately and accepted straight away for passport. Really efficient company and I would highly recommend.
customer
Verified
5 out of 5 stars
February 19, 2024
It was a great experience using the app for passport photos. Quick and easy to use.
Patricia Sseruma
Verified
5 out of 5 stars
February 19, 2024
I was extremely pleased with my overall experience. Definitely a brilliant site and its nice to be able to take a professional photo in the comfort of your own home and not having to use those god awful photobooths. I will definitely use this service again and also recommend to friends.
Tracey Campbell
Verified
5 out of 5 stars
February 10, 2024
Taking a photo of myself from the comfort of my home, and having it professionally sorted out then delivered to my doorstep is heaven. I loved using the app, and my driver's license has a self taken, professionally edited photo.
Tendai Customer
Verified
5 out of 5 stars
February 3, 2024
Ease of use and very prompt delivery of the photos. The party who needed the photo is elderly and blind, making going out to a photo location difficult. This was a great and easy solution.
Marcia Turner
Verified
5 out of 5 stars
January 31, 2024
Needed a passport photo to renew my Greek passport. The Consulate is generally picky about the quality of the photo. I had no issue. Very easy. The photos showed up in 3 days to my home. I’m very satisfied.
Chros
Verified
5 out of 5 stars
January 14, 2024
Used PhotoAid for a few times. Easy, straightforward, high quality outputs. If anything, just send them an email, and will get a response in quick turnaround. Professional follow up as well. I will keep using them.
Eugenia Chu
5 out of 5 stars
January 9, 2024
I didn’t want to go to CVS and hope the person that takes the passport photos was working that day. Using PhotoAiD was very easy to use and understand. But best of all was how quickly the photos came. The whole process was uncomplicated and straightforward.
Lisa delValle
Verified
4 out of 4 stars
March 28, 2023
It's so great not to queue in a post office to have your passport picture taken. This method is so much better, and it's easy to be done by following the instructions. I highly recommend it! Thank you for making our lives easier. I haven't printed it yet, therefore, the 4 stars for now ;)
Andrea Freitas
Verified
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